Shipping policy

At Noorean, we aim to deliver your skincare essentials safely and conveniently. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at noorean.in.

1. Shipping Locations

Noorean accepts orders for delivery within India, subject to serviceability at the customer's PIN code.

You can check whether delivery is available to your location during checkout.

2. Order Processing Time

Orders are generally processed within 2–3 business days after successful payment or order confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Please note that order processing time is separate from the estimated delivery time.

3. Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery time is 3–7 business days, depending on your delivery location and courier serviceability.

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, operational disruptions, or remote delivery locations.

We make reasonable efforts to dispatch orders and deliver them within the estimated timeframes.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Please review the shipping charges shown during checkout before placing your order.

Any shipping-related promotional offers, if available, will be communicated on our website along with their applicable terms and conditions.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where tracking is available.

You can use the tracking details to check your shipment status and follow its delivery progress.

Please allow some time for tracking information to become active after dispatch.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping addresses, PIN codes, phone numbers, and other required delivery details when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at nooreanskincare@gmail.com.

We cannot guarantee changes to shipping details once an order has been processed or dispatched.

7. Delayed or Undelivered Orders

Although we work with delivery partners to facilitate timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at nooreanskincare@gmail.com with your order number so we can help check its status.

If a shipment is returned to us because of an incorrect address, unsuccessful delivery attempts, or an unaccepted delivery, we will review the situation and communicate the available next steps.

Any applicable reshipping or refund arrangements will be handled in accordance with our Return & Refund Policy and applicable consumer protection requirements.