Refund policy

Last Updated: October 7, 2026

At NOOREAN, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or leaked product, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received a wrong product or an item different from what you ordered.

  • The product was leaking or damaged during transit.

  • The product received is otherwise materially different from what was ordered.

For hygiene and safety reasons, we do not accept returns of skincare products that have been opened, used, tested, or tampered with, except where the product itself is defective or damaged.

2. Return Window

Return or replacement requests must be raised within 7 days of delivery.

To request a return, contact us at [nooreanskincare@gmail.com] with:

  • Order number

  • Reason for the return

  • Clear photographs/videos of the product and packaging

  • Photos of the shipping package, if the product was damaged during delivery

Our team may review the request and provide further instructions.

3. Damaged or Leaked Products

If your product arrives damaged, broken, or leaked, please contact us within 48 hours of delivery with clear photographs/videos of the product and outer packaging.

We may offer a replacement or refund after verification.

4. Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we will arrange a replacement or provide a refund, as applicable.

5. Refunds

Once your return or refund request is approved, the applicable refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider or bank.

6. Non-Returnable Items

For hygiene and product-safety reasons, the following are generally not eligible for return:

  • Opened or used skincare products

  • Products that have been tampered with

  • Products returned after the applicable return period

  • Products damaged due to misuse, improper storage, or handling after delivery

7. Order Cancellation

Cancellation requests should be made before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

8. Contact Us

For return, replacement, or refund requests, please contact:

Email: nooreanskincare@gmail.com
Brand: Noorean Skincare

Please include your order number in your communication so that we can assist you faster.